KoKo Support
Need help? We have you covered.
Call us
Need help now? Talk with a human.
Email us
Rather send us a message? No problem.
Explore FAQ
Want answers? Find them now.
KoKo currently services…
Send us a message
Support FAQ
My facility is upgrading to Windows 11, can I upgrade my spirometer’s computer?
Yes ALL KoKo Smart PFT systems operate on Windows 11 platform. contact us with your KoKo Smart software version and spirometer’s serial number and we can guide you.
What consumables are required to use KoKo Smart Spirometers and PFT systems?
KoKo Smart devices require a single-patient-use bacterial/viral filter. This prevents cross-contamination and works as a mouthpiece that can be disposed of after the patient has completed their testing. Additionally, you may purchase nose clips and rubber mouthpieces to minimize leaking through the nose and help patients create a tighter seal around their mouth during testing.
What are the minimum computer requirements for KoKo Smart Spirometers?
KoKo Smart Spirometers require computers with a minimum of 8 GB RAM, i5 processor, 250 GB SSD with 50 GB available, and Windows 11 operating system.
How do I connect my KoKo Smart device to my EMR?
Please contact us and we will be happy to assist you.
What Electronic Medical Record (EMR) systems do KoKo Smart devices connect with?
KoKo Smart devices can connect with virtually most HL7 compliant EMR. Our list of EMR implementations is constantly growing. Please contact us to find out the specifics regarding your EMR.
What is the difference between KoKo Smart Diffusion and KoKo Smart Body?
KoKo Smart Body adds Airway Resistance and Specific Conductance testing along with the ability to measure Lung Volumes via plethysmography. It has a larger footprint than KoKo Smart Diffusion due to the addition of a plethysmograph (body box).